Our policy statement

Technology

Security

Access to our platform over the web is secured by SSL (HTTPS) ensuring all data on the platform is encrypted. Basically, your data has the same level of encryption and security that is utilised across the banking industry.

Our hosting infrastructure is located within AWS, enterprise grade hosting facilities. Access is strictly restricted to authorised personnel by a combination of biometric systems and onsite security guards.

User Access

Other than authorised Private Flight personnel (for purposes of monitoring and support) no one has access to your account unless you have invited them. They will also be set with a level of user permission selected by you. Users can be removed at any time. All users are subjected to an automatic logging system which records every transaction and change made so that there is complete transparency in order for managers to review their user’s activity.

User Passwords

Users must choose a strong password. Repeated password failures will result in automatically locked accounts. Should you leave your computer unattended for an extended period, you will be automatically logged out of our system.

Data Protection

Our system has been designed for high user availability, with redundancy built into every level of our hosting infrastructure, including redundant power, network, database and web servers. All customer data is backed up daily. In addition, we also run a continuous off site data back-up service into a second AWS facility for further real-time data protection.

Privacy Policy

Introduction

During your visits to the Private Flight website, you may be asked to provide us with “personal information”(i.e., information about an identifiable natural person which allows that person to be identified).

Private Flight has developed the following Privacy Policy to describe when we collect personal information, what we use it for and who we may disclose it to. By providing personal information to us via this site you are consenting to its use in accordance with this policy.

When do we collect personal information?

We collect personal information when:

• it is necessary to provide goods or services you have requested;
• you have expressely consented to us collecting that information;
• it is necessary to protect or enforce our legal rights or interests or to defend any claims made against us by any person (including you);
• it is required by law.

Use of ‘cookies’

A cookie is a piece of programming which enables us to customise services on our website to the interests of the user. For example, a cookie can be used to store registration information so that you do not need to re-enter that information on a subsequent visit to the site. We may send cookies to your computer while you are accessing the Private Flight website.

However, we do not use them to collect any personal information about you, although we may collect non-attributed (anonymous) information regarding your use of this site. Some web browsers enable you to decline the receipt of cookies. If you utilise this function you will still be able to access this site albeit without some enhancement features.

What do we use your personal information for?

Private Flight will use the information you provide to us to:

• arrange and provide the services you order through our website.
• keep in contact with you throughout the product or service delivery process.
• invoice and arrange payment of the price for products and/or services provided to you through us.

With your permission, we will:

• keep you up to date with information about services provided by us and our partners and providers.
• send you information we think you may find useful, including information about new products and services we may be offering or plan to offer.

Personal information loaded into our database such as client and passenger information (likes, dislikes, preferences, restrictions, order details, etc.) will not be disclosed to any person or company in a method that will identify that individual or group of individuals.

Private Flight may disclose aggregate statistics about its clients and applicants in order to describe its services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.

Private Flight may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Private Flight.

Storage and protection of your personal information

Private Flight places great importance on the security of all personally identifiable information associated with its clients, partners and providers. We have high level security measures in place to attempt to protect against the access, loss, misuse and alteration of personal information data under our control. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Accessing your personal information

You have a legal right to a copy of all the personal information we hold about you. You also have a right to correct any errors in that information. You have a right to prevent us using your personal information for direct marketing purposes.